Frequently Asked Questions

Can I cancel my subscription at any time?

Yes you can cancel your subscription at any time you like. There is no lock in Contract. Just go to the “My Account” pull down menu under the 3 horizontal bars at the top right of the Web Page. The Cancel Subscription Button is under Account Status.

What hours does Record Time offer support?

Support is available by telephone during the hours of 9:00 am – 5:00 pm Monday to Friday, and by email at any time. Support by other means or at other times (including training) is not included in the Monthly Subscription Fee but may be arranged by further negotiation with the Owner.

How many employees can I have on the system?

The number of employees is not limited. Please view our Plans Details for further details.

Can I send a docket from an Iphone to an Android Phone?

Yes Record TIME will allow you to send dockets between different devices.

How can I change my password and my employees from the backend?

Once you have logged in to the back end with your username and password you can then go to the Employees Tab and select Update from the far right hand side. This then allows you to make changes to Employees Passwords and other associated information.

How many different ways can we filter dockets?

There are many ways to Filter Dockets

  • by Docket Number
  • by Client Name
  • by Location
  • by Job Number
  • by Selecting Different Employees
  • by Docket Book Type
Is an approved docket a legally binding document?

Yes when you approve a docket with your Digital Signature, this constitutes a legal and binding document with your client.

Do I have to fill in the date and location each time I fill out a new docket?

No. Record Time automatically fills out the location of where you are by simply pressing the blue auto locate icon at the left of the location dialogue box.
The date is auto filled by Record Time. However, it can be manually changed by the user should they need to.

How long can I view my dockets ?

Digital dockets can be viewed on your device or the backend of the website indefinitely, provided your account is active and fully paid up.

Still need help? Send us an email!

For any other questions, please write us at OR 0421 955 630

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